Terms and Conditions

Please read these terms and conditions carefully before sending us your device(s). You should understand that by submitting an order, you agree to be bound by these terms and conditions.

Please note: we process any orders with less than 10 devices as a consumer order. If you require your order to be processed by VAT invoice, please contact us on 0845 505 0166.

We recommend you take note of your IMEI number in case there is a problem with your order. Your IMEI number can be found at the back of your phone under the battery or by typing in *#06#

Your device(s)

Each device sold by you should match the make and model stated when registering your order and meet the following conditions:

  1. The device must turn on and off.
  2. The device must be fully functional and complete.
  3. The screen must be working and intact.
  4. The battery must be included.
  5. The device must not be crushed or liquid-damaged.
  6. The device must be original and meet the manufacturer’s original specifications.

Grading Phones

No phone is ever the same so grading does vary from model to model, depending on the damage and condition. To give you an idea of how any damage can affect our valuation please have a look at our table.

Please be aware these are just an outline and damage is judged on a phone by phone basis. These reductions may vary depending on how your item can be reused, resold or recycled

Reduction Type of Damage
-50%
  • Cracked, customised or missing front or back covers
  • Missing or faulty buttons
  • Water Damaged but the device is still fully functional
-80%
  • Screen damage (cracked or smashed screen, LCD/Pixel damage, display issues)
  • Heavy damage to device
  • Faulty main menu or home button
  • Software faults/Device does not connect to a computer
-100%
  • Blocked, stolen or fake items. Doesn''t power on or off or accept a charge

Grading for iPads and tablet pc's

Grading for tablets such as iPad and Samsung is more complex and requires the tablet to be fully working functionally and fully intact cosmetically. We advise you answer our grading questions to obtain a more detailed valuation for your tablet before sending in.

Fully working price - your tablet is in pristine fully working condition. We will test all functions. Some slight markings on the casing will be ok.

Non working - this includes dents and other visible damage, scratching to the screen, functional damage, software faults for example a faulty home button.

In some cases depending on the value and condition of your tablet we will be unable to offer any payment.

Grading digital cameras, sat navs, games consoles and iPods

  1. The device must turn on and off.
  2. The device must be fully functional and complete.
  3. The screen must be working and intact.
  4. The battery, charger, any mountings, manuals (and memory card for Sat Navs) must be included and fully charged.
  5. The device must not be crushed or liquid-damaged.
  6. The device must be original and meet the manufacturer’s original specifications.

Grading for gadgets is more specific and items should be in good condition to receive a payment. In some instances depending on item type we won’t offer a reduction we will simply be unable to make a payment for it. We recommend you obtain a detailed valuation for your product by answering the questions on the product page. This will give you a more accurate quote for your item.

Other damage – for ad hoc damage and anything which affects our ability to refurbish or recycle your order there will be a reduction in price to reflect this damage. In these cases O2 Recycle will have the final decision on all device values.

By submitting an order through our site you warrant that the device(s) comply with these terms.

If you have a PIN or Password on any of your items you should remove this before sending.

Any stolen, blocked, counterfeit or fake devices returned will be held by O2 Recycle for Business and reported to the police. No payment will be made and the device(s) will not be returned.

Any devices that are sent to O2 Recycle for Business and do not have a cash back value will be recycled in the greenest possible way.

Get the price quoted or have it returned for free

We allow customers the option to answer some questions to determine how any damage could affect the price offered. If you answered these questions and returned your order within 14 days but get offered a lower valuation then we will return your order for free.

If you receive a reduction we will give you 48 hours to arrange to have this returned for free. If after 48 hours we haven’t heard from you we will process your order for payment.

Pricing

Prices offered on our website are subject to change at any time without notice.

When your order has been placed, the prices quoted are guaranteed for 14 days. If your phones are received after 14 days from the order placed date the updated, current prices will apply.

If the device(s) received differs to the device(s) registered on-line, the order will be processed based on the device(s) received, not the device(s) registered.

O2 Recycle will have the final decision on all device values.

Payments

If you hold title to your devices - When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will send by your chosen method within 5 working days.

If you do not hold title to your devices – When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will send payment to your chosen charity or Think Big, as applicable within 5 working days.

Please Note: Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment. If your device is re-graded, payment will be made confirmation that you have accepted the new price we have offered (see terms and conditions for re-grading).

Please Note: Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment.

If you have damaged your cheque, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:

Finance Department
O2 Recycle for Business
Unit 9B, Pyramids Business Park
Easter Inch
Bathgate
West Lothian
EH48 2EH

If the damaged cheque is not received by us, a cancellation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

By placing an order through our site, you warrant that:

  1. You are an O2 corporate customer resident in Great Britain or Northern Ireland;
  2. You are accessing our site from that country;
  3. You are legally capable of entering into a binding contract on behalf of your business
  4. Your company must own all rights, title and interests in any device that you send to us;
  5. Your company is responsible for cancelling any airtime contract linked to the device.
  6. By submitting an order with o2 recycle you agree to creating an account with o2 recycle unless you’ve told us otherwise by selecting the appropriate option on the order form.
  7. Prices shown on our website are valid on the day you obtain your valuation, but are subject to change without notice.
  8. Your statutory rights are not affected by these terms and conditions

Please note:

  1. You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
  2. Please remove SIM cards before sending us your mobile. Any SIM cards received by us will be destroyed, and so obviously cannot be returned. (We will dispose of them appropriately.) We accept no liability in the event that any phone that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
  3. Please ensure all personal data is removed from devices before sending them to O2 Recycle. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. O2 Recycle will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your device to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device. Although we will erase all data from all devices, we strongly advise that personal data is removed before sending to us.
  4. If you require evidence of data destruction or waste transfer evidence notes then please inform us when you create your orders.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people O2 Corporate customers registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories. Your contract with us will be formed when we receive your order. It will incorporate these terms and conditions. You must own all rights, title and interests in any device(s) that you send to us. Ownership of the device(s) will only pass to us when we receive the devices, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract. You may cancel the contract with us at any time up to the time when you send us the device ("cooling-off period"), providing:

  1. the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  2. you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges. To cancel the contract you must notify us in writing. This contract cannot be cancelled once our payment has been issued to you.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

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