About O2 Recycle for Business

O2 Recycle for Business makes it easy for Business customers of all sizes to recycle their old devices. We pay top prices, ensuring secure collection for bulk devices and giving you and your business ways to raise cash to support your nominated charity or raise funds through recycling.

Both O2 Recycle and O2 Recycle for Business help customers to receive great value when they recycle. O2 Recycle for Business is specifically aimed at helping business customers small or big to recycle.

If you have title, we can pay direct to you or your chosen charity by either cheque or bank transfer. If you don’t have title, we will pay 50% to Think Big and 50% to your nominated charity. Whichever you choose, as soon as we receive and process your order you'll get paid within 5 working days.

Yes sure, O2 Recycle for Business will offer you a great service even if you are not currently an O2 customer.

Yes you can choose to donate any funds from your recycle order to your nominated company charity.

No, there is no limit to the number of items you can send.

All items are checked on a database system called Check mend which checks if the devices are blocked or stolen. If they have a Checkmend red flag, we will contact you via the order processed email to let you know and advise of next steps.

Before you place an order

No, placing an order will only take a couple of minutes, it will give you the satisfaction of knowing all of your old devices are being disposed off safely and ethically (landfill is not an option) and allow you to either get a cash payment), or donate money to your chosen charity.

There are two ways to find out how much your devices are worth. You or your O2 Account Manager can go to www.o2recycle4business.co.uk and get a quote , or if you don’t have time you can order a bulk collection and we will collect and price your devices and then let you both know how much they are worth. Just call us on 0845 505 0166.

We are confident we can offer you the best price for your devices. If you are not sure how much your devices are worth, we recommend you get a quote on the website before sending them in. Once your order has been processed you will be sent an emailing detailing its value. If you receive a value different than quoted you have 48 hours to arrange to have this returned. Please follow the instructions in the order processed email.

Yes. If you have a large number of devices and don’t have time to get a quote, you can request secure transport totes online from your account page. We will price the devices for you and contact you to let you know how much they are worth.

Unfortunately, if your device isn’t on the website we are unable to offer you any money for your items. However we can still recycle them, landfill is never an option.

If it’s a phone, usually in device settings there will be a menu option to give you details on your device, alternatively if you can take the cover off and look under the battery. The details are usually on a sticker there. For anything else, look on the outer case. If you can’t find the right details, email info@o2recycle4business.co.uk or call 0845 505 0166.

Mobile phones: Send the phone and battery. We don’t need the charger, manual or anything else.

Any accessories sent will not be returned

No please take these out before sending. If you send us a sim card, we can’t send your order back to you but we will make sure that all data is destroyed and it’s disposed off securely and sustainably. Make sure you transfer everything you need from your devices before your send them to us.

No - it’s free. If you have less than ten items we will arrange collection via a secure bag to ensure the return of your item at no cost. If you have more than ten items, we will be in touch to arrange for a secure tote to be dispatched to you and couriered back to us at no cost to you. We (O2 or Redeem) can’t accept responsibility for any devices we don’t receive.

Collection is easy and quick. Once you have placed an order, your secure tote will be despatched by courier the next working day. Here is what happens next:

Yes. We are able to provide fully certified proof of data wiping. Just contact us for details.

A device is in working order if you can switch it on and off, the screen isn’t damaged, and it hasn’t been damaged by water. Please note for your assurance all devices are thoroughly checked upon receipt of delivery and you will be notified if damage is found.

This can vary by device type and manufacturer. Usually the settings menu in most devices will have a section allowing you to reset your device however, if you need support with transferring and deleting content from your devices we would recommend checking your manufacturers website. Alternatively you can call our team on 0845 505 0166 and we will help you.

After you place an order

Don‘t worry, we‘ve sent you a confirmation email with the order summary. If you have any difficulty in getting your order confirmation number email or call us: info@o2recycle4business.co.uk or call us on 0845 505 0166.

We’ll send email confirmation to let you know that we’ve received your items.

The price we have offered you when you place your order will remain the same for 14 days. Your devices will be graded upon arrival and if there is any damage that affects the price we have offered, we will contact you. You will then have two days to accept our new offer or get your devices returned free of charge.

If your items receive a reduction we will contact you by email or phone. You will then have 48 hours to get in touch with us so we can arrange for the free return of your items.

If your device is in good working order it’ll be data wiped, refurbished and sold on for reuse as an affordable means of communication, mainly in developing countries. Things that can’t be repaired are sent to be "end of life" recycled. The precious metals and other components that can be reused are extracted and any remaining materials are smelted for energy recovery.

O2 is committed to comply with the WEEE directive. Where possible O2 will ensure the reuse of old mobiles. If this isn’t possible, we’ll make sure they’re 100% recycled.

Did you know that in the UK we are increasing the amount of wasted electrical goods we throw away by 5% a year? Historically, much of the WEEE ended up in landfill, where toxins within it could cause soil & water contamination. The UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations came into effect in 2006 with the aim to make producers and suppliers of electrical goods pay for the collection, treatment and recovery of waste electrical equipment. It seeks to encourage all of us to recycle our waste electrical goods, and it requires retailers to allow customers to return unwanted items free of charge. O2 has been doing just that for several years.

When devices are thrown away they end up in landfill sites. They don’t breakdown or biodegrade and might pollute the surrounding soil or waterways, damaging plants and wildlife.

O2 Recycle makes sure that every device is 100% recycled. Landfill is never an option.

We are governed by the recycle code of practice details of which can be found on www.checkmend.com/uk/recycle. We are unable to return or pay for items which have failed Checkmend. If you believe this may be an error on Checkmend’s behalf please contact www.checkmend.com quoting your report ID number. If you are able to resolve this block please email support@checkmend.com quoting the above reference. We will hold your item(s) for 28 days to give you the opportunity to resolve this matter after which the handset(s) will be recycled responsibly.